Support
A question, a problem with an order or a payment? Here is how to reach us. The Xpress team answers in French, English and Swahili.
+254745842712
The fastest way for an ongoing order, a delivery or a payment.
Answered during the day, usually within a few hours
contact@xpress-africa.com
For anything requiring an attachment or a written record: complaint, refund, or a request concerning your data.
Answered within 48 working hours
From the app
Profile → Help
A ticket opened from the app arrives with your order context, so you do not have to explain everything again.
Tracked in your ticket history
Before writing to us
Before writing to us — The help centre covers order tracking, returns, payment methods, courier hire and opening a shop. The answer is often immediate there.
If you write about an order, include its number: that is what lets us find the case without a preliminary exchange, and answer you in one go.
Specific requests
- Your personal data — access, correction, erasure, objection. We respond within the timeframes stated in the privacy policy.
- Deleting your account — deletion is requested from the app, under “Edit my profile”. The account is deactivated and can be reactivated for 30 days.
- Reporting content — product, shop or ephemeral post: describe what you saw and where. Any manifestly unlawful content is removed without delay.
- A minor’s account — parental requests are handled as a priority.