Terms of use and sale

These terms govern access to and use of the Xpress platform — website, mobile application and related services — published by DNA Entreprises (“the Publisher”).

Creating an account, placing an order, or simply using the Platform constitutes unreserved acceptance of these terms.

Xpress is a marketplace. The Publisher connects buyers with independent sellers, couriers and agencies.

Except where it expressly sells in its own name, the Publisher is not a party to the contract of sale: that contract is formed directly between the buyer and the seller. The Publisher therefore does not guarantee the conformity, quality, availability or lawfulness of goods and services offered by third parties.

Likewise, the transport service is performed by the courier, who answers for it under the terms binding them to the Platform.

The account is personal. You warrant the accuracy of the information provided and are answerable for any action taken from your account. Tell us without delay of any unauthorised use.

The Publisher may suspend or close an account in the event of a breach of these terms, established or suspected fraud, or use that infringes a third party’s rights.

• Hold the authorisations, licences and registrations required by their activity.
• Offer only lawful goods and services, compliant with applicable regulation and free of counterfeiting.
• Accurately declare the intended audience of each product, and flag those reserved for adults or subject to a legal restriction.
• Describe their products faithfully: price, availability, characteristics, lead times.
• Honour accepted orders and provide the after-sales service that falls to them.
• Comply with tax regulation and declare income earned through the Platform.
• Process buyers’ data in accordance with applicable regulation.

The seller indemnifies the Publisher against any claim, action or judgment arising from the goods and services they offer, the content they publish, or a breach of their obligations, and bears the resulting defence costs.

An inaccurate declaration of the intended audience — in particular presenting as suitable for all a product reserved for adults or otherwise restricted — allows the product to be removed and the shop suspended immediately, without notice or compensation.

• Hold the authorisations, permits and insurance required for transport activity.
• Carry orders in sound condition and within the announced timeframes.
• Respect people, property and road traffic law.
• Remit to the Publisher the sums collected on its behalf, under the agreed terms.

The courier operates in full independence. These terms create no relationship of subordination and no employment contract with the Publisher.

Prices are shown in the currency of the delivery country, inclusive of all taxes unless stated otherwise. Delivery charges and any supplements are shown before the order is confirmed.

Payments are handled by licensed providers. An order is firm only once payment is confirmed by the provider. The Publisher takes a commission on transactions, under the conditions applicable to sellers.

A promotional code is personal, non-transferable, not convertible into cash, and usable once per account unless stated otherwise. Any abusive use, or multiplying accounts to benefit from it, voids the code.

Announced timeframes are indicative and depend on seller availability, the zone and traffic conditions. You must give an accurate address and be reachable; a failed delivery caused by wrong information or your absence may incur charges.

You are never left alone with a delivery that goes wrong. Every order stays tracked end to end, and our customer service steps in on the following situations:

• Order not delivered — we trace the parcel with the seller and the courier, and keep you informed until it is resolved.
• Abnormal delay — we contact the courier, give you an updated position and timeframe, or offer you an alternative.
• Courier unreachable or run interrupted — we reassign the run where possible, at no extra cost to you.
• Parcel damaged, incomplete or not as described — we open a case with the seller and follow the replacement or refund request through.
• Wrong address or time slot — we arrange a further attempt where the situation allows.

Every report opens a traced case, viewable from your order. Sums already taken for a service that was not provided are returned to you via the original payment method, under the seller’s terms and within the limits of applicable regulation.

These commitments concern the handling of your request. They do not turn the Publisher into a seller or a carrier: contractual liability for the sale and the transport remains with the third parties identified in section 2.

Cancellation and return conditions are those of the seller, within the mandatory limits of applicable regulation. Refunds are made via the original payment method.

The rights the law grants you as a consumer are not affected by these terms. *(Withdrawal period, exceptions — perishable goods, digital content, tickets — and consumer mediation: to be confirmed per country.)*

We collect only what serves to deliver to you. Your address serves to compute a route and hand you a parcel; your number lets the courier reach you; your history lets you find an order again. Nothing more.

We do not sell your data, and we hand it to no advertising broker. A seller sees only what they need to prepare your order; a courier sees your delivery point and your number only for the duration of the run.

Concretely, here is how your information is protected:

• Everything travels encrypted. Exchanges between your device and our servers are encrypted end to end by TLS, with strict transport security enforced. No data travels in the clear.
• Your card details never reach us. You enter them on your licensed payment provider’s page, not ours. We keep only a transaction reference and a status — never a full card number, never a validation code.
• A payment is validated only by the server. The amount and state of a transaction are always re-checked with the provider, never accepted on the device’s word alone. That is what makes an order impossible to forge from a phone.
• Every access is compartmentalised. Our teams work under a system of named permissions: a member of staff reaches only the data strictly required for their task, and every sensitive action is logged.
• Abuse attempts are throttled. Sensitive entry points — sign-in, code validation, payments — are rate-limited, which renders repeated-attempt attacks ineffective.
• Your session is yours. Authentication tokens are held by your device’s security module and renewed automatically; they are never stored anywhere a third-party script could read them.
• You stay in control. Viewing, correcting, exporting or having your data erased is a right you exercise on request, without having to justify yourself.

No system is infallible, and we will not pretend otherwise. What we do commit to is informing you, and the competent authority, of any breach likely to harm you.

The detail — purposes, legal bases, retention periods, recipients and how to exercise your rights — is set out in the privacy policy, which forms an integral part of these terms.

You remain the owner of your content and grant the Publisher a non-exclusive, worldwide, royalty-free licence to host, display and technically adapt it for the sole purposes of operating and promoting the Platform.

Unlawful, misleading, infringing or hateful content, or content that invades another’s privacy, is prohibited. The Publisher may remove it without notice.

Sellers may publish ephemeral photos and videos from their shop, called “stories”. They appear on the shop’s page and, on the day they are published, on the Platform’s home page.

These are user content. The previous section applies in full: the seller remains the owner, remains solely responsible, and warrants holding every necessary right — including over the people filmed, the music and the trademarks appearing in them. The Publisher is neither their author nor their producer, and exercises no prior control.

Formats and limits. Only photos and videos are accepted, up to 15 MB per file and 10 videos online at once per shop. These caps may be adjusted at any time to preserve the service; they are enforced by our servers, not by the application.

Lifetime. A story stops being visible 24 hours after publication. The seller may at any time withdraw it from public view (archiving) or delete it permanently. Archiving does not extend its lifetime.

Marking. Stories are played in our viewer with the Xpress mark, which signals where they come from. Removing, hiding or altering that mark with a view to re-broadcasting is prohibited.

Prohibited content. Prohibited in particular: nudity and sexual content, violence, the depiction of minors, unlawful or regulated products whose sale is not authorised, misleading commercial claims, non-compliant contests and lotteries, and the capture of identifiable people without their consent.

Suspension of the right to publish. The Publisher may, without notice, remove a story and suspend story publishing for a shop, temporarily or permanently. The reason is given to the seller in their dashboard. Suspension immediately withdraws stories currently playing from public view. It is independent of the other measures set out in these terms and gives rise to no compensation.

Reporting. Any story can be reported to contact@xpress-africa.com. Manifestly unlawful content, validly notified, is removed without delay.

The Publisher provides the Platform under a best-efforts obligation. It guarantees neither uninterrupted availability nor the absence of error, and is not answerable for indirect loss — loss of turnover, data, customers or opportunity.

To the extent permitted by law, the Publisher’s liability towards a user, on all grounds combined, shall not exceed the amount of the order concerned.

Nothing here limits the Publisher’s liability in the event of gross negligence, wilful misconduct, or personal injury.

The Publisher cannot be held liable for a failure resulting from an event beyond its reasonable control: disaster, conflict, interruption of telecommunications or energy networks, failure of a payment provider, administrative decision.

Xpress allows funds to be collected, held temporarily and paid out. On that basis, DNA Entreprises must prevent use of the Platform for money laundering, terrorist financing, fraud or sanctions circumvention, and applies the regulation in force in each country of operation.

Accordingly, the Publisher may at any time:

• require verification of your identity and, where applicable, that of the beneficial owner of the funds, together with evidence of the origin of the sums or the nature of an operation;
• suspend, hold or block all or part of the funds credited to a balance, of a withdrawal in progress, or of a transaction, for the time needed to carry out checks;
• refuse, cancel or reverse a suspicious operation, and suspend or close the account concerned;
• limit amounts, frequency, or means of payment and withdrawal;
• make the reports required by law to the competent authorities.

These measures may be taken without notice where warning you would compromise the effectiveness of the check or of the report to be made. Where the law forbids informing the person concerned that a report exists, the Publisher complies — that prohibition binds it and it cannot depart from it, including at your request.

Holding funds under this section is neither a sanction nor an admission of fault. Sums whose regularity is established are returned, without interest or compensation for having been held.

You undertake to use the Platform only with funds of lawful origin, on your own behalf, and not to divert it to transfer value without genuine consideration. Any breach permits immediate closure of the account and retention of the material needed for the Publisher’s defence and its reporting obligations.

The retention periods applying to data gathered on this basis are those imposed by anti-money-laundering regulation, and prevail over the periods announced in the privacy policy.

The Publisher may amend these terms. Any substantial change is signalled before it takes effect. Continuing to use the Platform constitutes acceptance.

Xpress operates in several countries, where DNA Entreprises is separately registered. The governing law is that of the country in which the service is provided to you — the country of your delivery or your order — and not that of the publisher’s registered office.

• Cameroon — Cameroonian law; competent courts of Douala.
• Kenya — Kenyan law; competent courts of Nairobi.

Tying this to the country of provision is not a convenience: requiring a Kenyan user to litigate in Cameroon would, in practice, deprive them of any remedy. The mandatory consumer-protection rules of their country of residence apply in any event, whatever these terms say. *(Designated courts: to be confirmed by counsel.)*

The parties will seek an amicable solution before any action. Any complaint may be addressed to customer service, which opens a traced case.

These terms are published in French and in English. In the event of a discrepancy between the two versions, the French version prevails.